Terms Of Service

General
Registration
Prohibitions And Failure To Comply
Intellectual Property
Third-Party Links
Eligibility To Purchase
Product Descriptions
Pricing
Payment
Acceptance Of Your Order
Shipping And Collections
Deposits And Storage
Returns And Exchanges
- Compliance With Lane Crawford Store Operations Policies
- Returns or Exchanges
- Sellable Condition
- Excluded Items
- Refunds
- Return of Defective Merchandise
- Repairs
- Gift Returns
- Returns and Exchanges of Merchandise Purchased in Store and Delivered to Customers
  
  To return or exchange Merchandise that have been delivered at a pre-arranged delivery time, for example large or bulky goods or furniture, please contact our Customer Care team at [email protected] to arrange collection or replacement. Lane Crawford reserves the right to make a charge of up to HKD1000 to cover the collection cost, which will be deducted from the amount to be refunded, except when the Merchandise is defective. Customers will be notified of this amount at the time of cancellation.
- Contact Us
Your Rights
Regulated Electrical Appliances Removal Service
Liability
Indemnity And Waiver
Complaints
Governing Law And Jurisdiction

To return or exchange Merchandise that have been delivered at a pre-arranged delivery time, for example large or bulky goods or furniture, please contact our Customer Care team at [email protected] to arrange collection or replacement. Lane Crawford reserves the right to make a charge of up to HKD1000 to cover the collection cost, which will be deducted from the amount to be refunded, except when the Merchandise is defective. Customers will be notified of this amount at the time of cancellation.